Carers Network BizzyBox Lending Project Terms of Borrowing 

You're nearly there! Before you can borrow things, we need you to agree to the Carers Network BizzyBox Lending Project terms of borrowing: 

Definitions 

The ‘Member’ – any person who has created an account via the BizzyBox Lending Project Lend Engine website. 

‘Item’ – any piece of equipment or thing stocked by the BizzyBox Lending Project 

‘BizzyBox Lending Project’ (or ‘BBLP’, ‘us’, ‘we’ or ‘our’) – is Carers Network’s purpose-led project lending out items to Members.   

‘Borrowing’ – the act of hiring an item from BizzyBox Lending Project site for the stated fees and returning it on the stated return date 

Joining & Membership 

Only Members are able to borrow from BizzyBox Lending Project. 

To become a Member, you must: 

  1. Be aged 18 or above 
  2. Give your personal details: full name, current postcode, phone number and a valid email address so that we can contact you 
  3. Tick to accept this BizzyBox Lending Project Terms of Borrowing 

Borrowing 

Member Responsibilities 

As a Member, you are responsible for: 

1. Bringing the item back clean. If the item is returned to BizzyBox Lending Project in a state that causes our BBLP Technicians to perform a deep clean and/or an unpleasant experience for the next Member, we reserve the right to charge a Cleaning Fee determined by BizzyBox Lending Project. 

2. Bringing the item back on time, so the next Member isn't kept waiting. You must return all items borrowed in their complete state (i.e. with all included parts) to the BizzyBox Lending Project site that you borrowed it from by closing time on the stated Return Date. 
You are able to change the item’s Return Date by logging into your account on the BizzyBox Lending Project website, and editing the Return Date. This is only possible if: 
 

  • There are no reservations made by another Member starting on or before your new proposed Return Date 
  • You make the change before the closing time on the stated Return Date. If you have any difficulties with this, you must contact Carers Network before the closing time on the stated Return Date. 

You understand that returning items after their Return Date and/or not in their complete state with all included parts could incur a late fee, determined by Carers Network. 

You will receive notifications reminding you the item is overdue. If you do not return the item after 1 week of your Return Date, the item will be considered a ‘non return’ and you will be charged up to the full replacement cost of the item. We will notify you in writing via email and send you an e-receipt for the replacement fee. 

3. Keeping the item safe. If you have a problem returning the item, please contact us immediately. If you lose or the item is stolen from you, we will consider it a ‘non return’ and can charge you up to the full replacement cost of a new item. 

4. Using the items in a safe and proper manner. You are responsible for using any item you borrow for the job it is intended to do, taking appropriate safety precautions outlined in how-to guides, and wearing any personal protective equipment (PPE) provided when an item requires this. We make every effort to include the appropriate PPE with each item but are reliant on borrowers returning it for the next borrower. If you don't find the recommended PPE included, please inform us ASAP so we can replace it for future borrows - and either source your own for your borrow or reschedule the borrow after we've replaced that piece of PPE. 

5. Familiarising yourself with how to use the item, by reading the BizzyBox Lending Project how-to guides or user manuals, watching YouTube videos or asking our team for help. 6

6. Visually checking the items before borrowing and using them, especially for electrical equipment. For example, check you have all parts, check the wires, and plug for any visible damage before use, and don’t use any items outside or near water if not intended for those uses. 

7. Immediately stopping use of an item if it becomes unsafe or in a state of disrepair. 

8. Telling Carers Network about any accidental damage immediately via the Help button on the BizzyBox Lending Project’s website, so we know the item is safe for the next borrower. Where the item has been used inappropriately or unreasonable damage has been caused, Carers Network may charge you a repair fee or up to the full replacement cost of the item (at our discretion on inspection of the item). You understand that Carers Network is not responsible for any manufacturing defects in quality of workmanship or materials inherent in any borrowed items. 

9. Understanding that you are insured to use the item that you have borrowed – but that nobody else is insured to use that item. If anyone else uses the item you have borrowed, that person is not insured for any damage to their person or their property. For example, if you are hosting an event using an item borrowed from BizzyBox Lending Project, you will need your own public liability insurance. 

10. Not borrowing the items to do professional work where you are charging a fee to a third party. You will not be insured for this activity, and risk your membership being terminated. 

We’d love you to share your feedback, stories & ideas so we can keep improving BizzyBox Lending Project for future borrowers! 

Now for the serious bit. As a Member, you agree to indemnify and hold harmless Carers Network, its officers, agents, and employees for any and all liability, loss, claims and demands, actions or causes of action for the death and injury to any people and for any property damage suffered or incurred by any person, which arises in any way from the use of items you are borrowing. If we discover you are not respecting the rules of borrowing and our guidance in how to use BizzyBox Lending Project and its items in a safe and proper manner, we reserve the right to terminate your membership at any time. You understand legal action may be taken against you. 

Carers Network’s ‘BizzyBox Lending Project’ responsibilities 

Carers Network is responsible for: 

1. Taking reasonable action to ensure the quality and safety of its items, including as a minimum: 

  • Sourcing brand new items, or fully refurbished items that have passed a PAT test 
  • Carrying out weekly item checks and inspections 
  • Carrying out PAT tests on all items borrowed as a minimum every 6 months 
  • Provide personal protective equipment (PPE) at no cost to the Member & instructing the Member to wear this at all times. We make every effort to include the appropriate PPE with each item that needs it but are reliant on borrowers returning it for the next borrower. If you don't find the recommended PPE included, please inform us ASAP so we can replace it for future borrows - and either source your own for your borrow or reschedule the borrow for a time after we’ve replaced the PPE in question. (see Member Responsibilities 6).

2. Taking reasonable action to enable the Member to learn how to use items in a safe and proper manner, including: 

  • Making available digital copies of how-to guides for items 
  • Reminding Members to stop using items and to report any damage or repair immediately on noticing anything unusual (see Member Responsibilities 9). 
  • At Carers Network’s discretion, facilitating how-to events for more complex items 

3. Providing public liability insurance for hiring items to Members and making it known that this insurance only covers Members when they are using items for personal use. Insurance does not apply if: 

  • Members use items in a professional capacity to carry out work for a third party for a fee. 
  • Members lend or rent items to other people or.  Carers Network is not liable for any damage that may be caused to people or property other than the Member and that Member’s property. 
  • Members use items to run public events or activities. Members will need separate public liabilities insurance for this. 

4. Handling any issues and complaints relating to borrowing in a sensitive and timely manner, including: 

  • Storing all Member data as securely as reasonably possible, handling data sensitively and ensuring data is compliant with the General Data Protection Regulation and other data protection laws. See Carers Network’s Privacy Policy below for more information on how we do this. 

 

Communicating with you 

As a Member of BizzyBox Lending Project, you will receive some communications from us, including: 

1. reservation and collection receipts each time you reserve and borrow 

2. a welcome email with information on how borrowing works 

3. occasional service updates 

If you want to disable borrowing receipts, you can do so by letting us know. 

If you want to disable our updates at any time, you can do so by clicking ‘unsubscribe’ at the bottom of the email. 

If you no longer want to be a Member of BizzyBox Lending Project, email us to tell us this via events@carers-network.org.uk. We will delete all of your personal data within 5 working days.