Our cookies

We use cookies, which are small text files, to improve your experience on our website.
You can allow all or manage them individually.

Manage cookies Allow all

Our cookies

Allow all

We use cookies, which are small text files, to improve your experience on our website. You can allow all or manage them individually.

You can find out more on our cookie page at any time.

EssentialThese cookies are needed for essential functions such as logging in and making payments. Standard cookies can’t be switched off and they don’t store any of your information.
AnalyticsThese cookies help us collect information such as how many people are using our site or which pages are popular to help us improve customer experience. Switching off these cookies will reduce our ability to gather information to improve the experience.
FunctionalThese cookies are related to features that make your experience better. They enable basic functions such as social media sharing. Switching off these cookies will mean that areas of our website can’t work properly.

Save preferences

Contact us

We welcome you getting in touch, and there are different ways to contact us.

Our opening times are Monday to Friday from 9am – 5pm except bank holidays when we are closed.

Please call: 020 8960 3033

Or you can send us an email on 
info@carers-network.org.uk

You can refer yourself here.

If you are a professional, you can refer carers you are working with to Carers Network here

Useful emergency contacts for the City of Westminster, the London Borough of Hammersmith and Fulham and the Royal Borough of Kensington and Chelsea


The City of Westminster

Adult Social Care (out of office hours)
Telephone: 020 7641 6000
Email: adultsocialcare@westminster.gov.uk

Single Point of Access (SPA) (24/7 service)
Telephone: 0800 0234 650
Email: cnw-tr.spa@nhs.net

GP out of hours appointments
You can make an appointment by calling your GP practice,  or by calling NHS 111 when your GP practice is closed.


The London Borough of Hammersmith and Fulham

Adult Social Care (out of office hours)
Telephone: 020 8748 8588
Email: Via webform

H&F (CAN): urgent support with food shopping, loneliness, bereavement or isolation 
Telephone: 0800 145 6095 8am to 6pm every day
Email: can@lbhf.gov.uk

Single Point of Access (SPA) (24/7 service)
Telephone: 0800 328 4444

GP out of hours appointments
You can make an appointment by calling  your GP practice, or Hammersmith and Fulham Centre for Health on 020 3313 4100.
You can also call NHS 111 when your GP practice is closed.


The Royal Borough of Kensington and Chelsea

Adult Social Care (Emergency Duty Team)
Telephone:  020 7373 2227 (5:30pm - 8:30am)
Email: Visit website

Single Point of Access (SPA)
Telephone: 0800 0234 650
Email: cnw-tr.spa@nhs.net

GP out of hours appointments
You can make appointments with GP and practice nurse from 6.30pm – 9pm, Monday to Friday, and from 8am – 8pm, Saturday and Sunday.
You can do this by calling your GP practice, or by calling NHS 111 when your GP practice is closed.


All boroughs

Emergency (For life-threatening emergencies at any time)
Telephone: 999

Get help from NHS (24/7)
Telephone: 111
Email: 111.nhs.uk

GP out of hours appointments
To request an appointment for a time when your GP practice is closed, call NHS 111, or, if possible, speak to your GP practice about the arrangements that they have for out of hours appointments.


Feedback on our services

We aim to provide high quality information, advice and support to carers. We also aim to work in partnership with other agencies to better support carers.

We welcome all feedback on our work whether this is to tell us what we are doing well or what we need to do to improve.

There are various ways to provide feedback. You can call us on 020 8960 3033 or you can send us an email on info@carers-network.org.uk 

Complaints

If you feel that you would like to make a complaint, we have a Complaints Policy. If you make a complaint about any aspect of our work, this will not in any way impact on your ability to continue using our services. 

For full guidelines on how to make a complaint, please refer to the Complaints Procedure.